SI Defense, Inc. Your source for quality components
SI Defense was conceived by an aerospace manufacturer,
which is owned by a Service Disabled Vietnam Veteran located in
beautiful Kalispell Montana.
The owner,
Richard Sonju, fought for the United States of America in the Vietnam
War, where he gathered military intelligence in coordination with the
Special Forces on the turbulent borders of Cambodia and Laos.
His
first hand experience in the field, along with his history in aerospace
manufacturing brings a whole new meaning to reliability and quality in
the defense business.
SI
Defense employs many veterans and individuals who are passionate about
what they do. When a company and its employees are passionate about
something, it shows in the products that are offered to its customers.
SI Defense uses some of the most sophisticated equipment in the world
to build its components, but we still use good old fashion customer
service to take orders and answer questions.
SI
Defense guarantees the products we offer, and we love to hear from our
customers. We want to know how to improve our products; we want to hear
your success stories. Our number one priority is to have you as our
customer for life!
Contact Information:
The fastest way to reach us is via e-mail as it is extremely difficult to all
answer questions on the telephone because of call volume, information, etc. We prefer NOT take orders via telephone simply because details are
better conveyed when written. We answer all emails within a very short period of
time.
Have a question about an order? 406-752-4253 Contact customer service at adyn@sonjuind.com
Have a warranty claim or return? 406-752-4253 Contact adyn@sonjuind.com
Return Product Address:
SI Defense, Inc. ATTN: Returns 2902 Highway 93 North Kalispell, Montana 59901
SI Defense, Inc. Product Warranty Return Product Address:
SI Defense, Inc.
ATTN: Warranty
2902 Highway 93 North
Kalispell, Montana 59901
Please contact customer service for more information on returning an item. Thank you.
Refund/Return Policy:
Original sales receipt must accompany
returns.
We accept returns for exchange or
refund 7 calendar days after delivery of the product. At our sole discretion
after 7 calendar days, we will offer an exchange or store credit only. Items must
be in "new, unaltered and unused condition". Definition of new,
unaltered and unused condition is:
-without
showing signs of wear or damage in any way
-within 7
calendar days of the delivery date (after 7 days no returns are allowed)
-must not be
a special order or a custom order
-unless noted
that it cannot be returned or has a different return policy time
period other than that 7 days noted in that item's particular item
description.
If an item is received damaged or is
incorrectly shipped by us please contact Customer Support immediately. Items
that are defective and shipped from us or items that you did not order but
received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of
item(s) once we receive it.
There is a 25% restocking fee for
returned items that are not being exchanged and are not damaged. Again you MUST
contact us within 7 days if you intend to return ANY item back to our store.
Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be
refunded.
Customer is responsible for all shipping
costs if seller is not at fault.
